Venue good. Activity Superstore support very poor.
Dave - Verified purchaser
10/16/2024
Yes I recommend this product.
My grandson and l had a great time at Crocs r Us, Filton, Bristol!
However, if you’re imagining a tropically heated indoor tank full of docile young Alligators, think again!
The tank was outside, the water was freezing cold, and only about 2 feet deep, so hardly deep enough to swim in! Having said that, the 2 Alligators, Tinkerbelle and Alli G, were both very docile and happy to be handled (probably too cold to be able to react quickly!)
The young girl handler, Ruby, was very good and clearly very concerned for the crocs’ welfare.
Afterwards, the tour inside, led by Maisie was excellent, although the whole place has a ramshackle, “heath Robinson” feel to it, which made me nervous about the possibility of one of the several deadly snakes escaping!
We were also disappointed that the cafe next door, where we had to wait for half an hour before the start, had closed, even though this was only 3.45 pm. Also, a meal was supposed to be included in the voucher, so we couldn’t get this either.
As for Activity Superstore: inefficient to say the least. We’d been trying to get booked in since late July, with AS asking us for dates, then coming back several days later to say these weren’t available.
When we sent the last batch of dates, including 28th September, we received no confirmation, only a holding email, so in the end I had to email Croc r Us directly to check we’d actually been booked in.
VERY unimpressed with AS service! Must do better!
When did your experience take place? 28 Sep 2024
What was the name of the venue where your experience took place? Croc's R US
Really amazing experience!
TJ - Verified purchaser
10/10/2024
Yes I recommend this product.
Really amazing experience to have, the staff were friendly and the owner is so chill and kind.
However, it did say it included lunch which we did not get. We were told to sit and wait in the cafe but we were not told if this is where lunch was provided or when. Once the experience was over that was it and we left unsure what to do about 'lunch'. Although the experience itself was amazing enough we weren't going to cry about not being provided lunch just would have been nice if we got it.
When did your experience take place? 21 Sep 2024
What was the name of the venue where your experience took place? Croc's R US
Superb day out
Whisky Steve - Verified purchaser
5/29/2023
No I do not recommend this product.
I had this experience bought for Christmas and I must admit it was a huge surprise I did not think that being in water with crocs in this country would be possible but I was wrong. The staff are very well informed of all the creatures they have and they are in immaculate condition. I got to hold two crocs in the water it was a truly amazing experience. Maisie answered every question I had and I came away with a greater knowledge and respect for them. We also had a tour of the various reptiles there and got to handle some of them. The python wrapped around my neck was an experience I will never forget. I have to say that this company have got the customer experience down to a tee and I can wholly recommend them so if you want an unusual day out with friendly people this is the one for you.
When did your experience take place? 26 05 2023
What was the name of the venue where your experience took place? Steven Johns
Incredible!
Mrs W - Verified purchaser
9/18/2022
Yes I recommend this product.
This experience was absolutely amazing. We got to learn about a lot of the different reptiles they had on site, saw all the difference crocodiles and alligators, and then the actual swimming was a dream come true. It was April, so the water was freezing and too cold for our 5 year old to stay in for very long, but she was happy to watch, she got to hold the alligators, and the water was fine as long as you kept moving. We learned so much about these incredible animals, and loved every second. If it wasn't so far from where we lived we'd be going back often! We also got to hold some of the reptiles they have for sale afterwards, including snakes and a chameleon. Cannot recommend this experience enough!!
When did your experience take place? 16 Apr 2022
What was the name of the venue where your experience took place? Croc's R US
Croc's R US
Tara - Verified purchaser
7/23/2022
Yes I recommend this product.
Amazing day out my partner,children & myself really enjoyed every bit of it, staff are all really friendly and will help and answer questions,can't recommend enough will defo be back.
When did your experience take place? 23 Jul 2022
What was the name of the venue where your experience took place? Croc's R US
Jodey - Verified purchaser
9/23/2019
Yes I recommend this product.
I brought this experience for me and my partner for our anniversary, and it was just the best experience ever! I Loved being with all the crocs and the staff were so lovely!
When did your experience take place? August
What was the name of the venue where your experience took place? Croc r us
Great experience.
GeorgeAbby101 - Verified purchaser
9/30/2017
Yes I recommend this product.
We went to this experience a bit skeptical and not knowing what to expect, when we turned up it was in a dull shop that was crammed with reptiles and we thought "oh God" but upon viewing the shop and the reptiles it was actually a really lovely little place and the staff were very knowledgeable. The crocodile experience was amazing!! We got to hold the crocodiles & alligators and swim around a big pool with them! Although the water was freezing we had a great time and it's definitely a must do experience!
When did your experience take place? August 2017
What was the name of the venue where your experience took place? Reptile zone
