Afternoon Tea
Jay - Verified purchaser
10/3/2023
Yes I recommend this product.
My friend and I had Lovely time, the staff were pleasant, attentive, and professional.
The sandwiches were fresh, the cakes were scrumptious but too many to eat.
Pleasant surroundings, clean and comfortable.
A pleasant relaxed environment.
When did your experience take place? 04 Sep 2023
What was the name of the venue where your experience took place? DoubleTree by Hilton (London West End)
Afternoon Tea
Gill - Verified purchaser
9/7/2022
Yes I recommend this product.
Fabulous day really enjoyed it thank you
When did your experience take place? 12 Aug 2022
What was the name of the venue where your experience took place? DoubleTree by Hilton (London West End)
Afternoon tea
Julie - Verified purchaser
9/7/2022
Yes I recommend this product.
Had a lovely experience tea was lovely thank you very much
When did your experience take place? 12 Aug 2022
What was the name of the venue where your experience took place? DoubleTree by Hilton (London West End)
Poor
Noreen - Verified purchaser
7/14/2022
No I do not recommend this product.
Terrible service ...waited ages tea served 20 min before fiod ..had to ask for bubbles. Never asked was everything ok once.
Lights and heating turned off before end appalling.
When did your experience take place? 23 Oct 2021
What was the name of the venue where your experience took place? DoubleTree by Hilton (London West End)
Afternoon Tea
Gonzo - Verified purchaser
5/13/2019
No I do not recommend this product.
Disappointed we were served different afternoon tea that had been advertised also it would have been cheaper booking it through the hotel.
When did your experience take place? 21st Aprl
What was the name of the venue where your experience took place? Doubletree
Response from Activity Superstore
Tilly - Supplier Team
Thank you for taking the time to leave your review. I am sorry to hear you felt your afternoon tea was different to what was expected. If you would kindly get in contact and elaborate on this, we can then look into the matter further for you.
Not as described
Pam1 - Verified purchaser
5/4/2019
No I do not recommend this product.
This was bought as a Christmas present from a friend. Not many sandwiches and NO tea cake or fruit cake.
When did your experience take place? 10 April 2019
What was the name of the venue where your experience took place? Hilton London
OK
Vinacio95 - Verified purchaser
4/15/2019
No I do not recommend this product.
My mother is one person who loves her afternoon teas and has been to plenty of one's and did say this one out of all of them left her disappointed, for someone who paid just like the rest of them, I felt not cared for, spent half an hour waiting as we came early which I don't mind but then waited another half an hour for the food to then that point I told her i was allergic to nuts, they then arrived and with no cakes just fruit, I understand I stated my allergies but for my mother she should of still been offered that, the cakes came and they had only given us one of each with then my mother goes we normally have one of each not one of everything and then having to half it with one another, the amount I spent and for it to be my first time, it didn't blow me away, they didn't even come back to check on us or even give us knew teas as the hot water had gotten cold quickly I only got to have two lots of tea so overall not impressed and also the last bit was that they didn't even acknowledge us and we then waited so long we decided to leave it really was not something I'd go back to, my father works in the hotel industry and was shocked at what we told him. I know my worth and this gift for my mother and because of how good the deal was doesn't mean I should get treated any different to anyone else, left in the corner to be cared for myself is not what I expected in a hotel like that
When did your experience take place? 09.03.2019
What was the name of the venue where your experience took place? Doubletree London Westend
Response from Activity Superstore
Tilly - Customer Support
Thank you for taking the time to leave your review. I would firstly like to apologise for the disappointment caused during this experience, this is never how we expect our customers to be treated nor made to feel following their day. Double Tree by Hilton, is one of our most popular afternoon tea venues, and we are saddened when we hear a customer has not enjoyed their time there. We can fully appreciate customers have their own special requirements due to allergies and dietary preferences and we always aim to ensure these are catered too; again I can only apologise this was not done. I will have these comments looked in to by the relevant team. Thank you once again for your feedback.
Rundown, bad service - but was a gift!
ms123 - Verified purchaser
4/8/2019
No I do not recommend this product.
We were given this as a gift as my partner's mother thought it would be a real treat. When we arrived we were greeted by a waiter who said theyd already served the last afternoon tea booking of the day - we showed our printed off voucher and confirmation email and eventually were seated. There were dirty glasses and plates piled up on the bar area suggesting they were probably short staffed that day... We were served the afternoon tea and that was also unsatisfactory - we could see that ours was different from others around us and they'd clearly run out of certain items and doubled up some things and just didn't give us others. There was also a huge smudge of chocolate mousse down the side of one of the scones. Overall it was fine, nothing special and there are so many nice options in London that I wouldn't recommend this - I'm not sure how much my mother in law paid for it but I can't believe it was good value and it wasn't a great experience.
When did your experience take place? 16/03/19
What was the name of the venue where your experience took place? Hilton West End
Lindylou123 - Verified purchaser
4/7/2019
Yes I recommend this product.
Good location for theatre and afternoon tea was excellent. We were seated on a great table with a view and had white linen napkins and cloth which is always a treat. Food was great and more than ample. Topped up tea as often as we liked and sent us off with a packup of scones for later. service was calm, relaxed and helpful.
When did your experience take place? March
What was the name of the venue where your experience took place? Hilton West End
Poor service and dirty tables
Timberclay86 - Verified purchaser
10/14/2018
No I do not recommend this product.
The service was very slow, dirty tables. The after tea was shoved in the corner of the main bar. My mum was very disappointed and so was I and it didn't kick off our day in London very well
When did your experience take place? In the bar
What was the name of the venue where your experience took place? Double tree hilton west end